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    Should you require information or help, we invite you to contact our Customer Service at cs@moiselle.com.hk, our Customer Service Representatives will be happy to assist you.

    You may select the products you wish to purchase, then click “Add to Cart” and indicate your desired quantity. By clicking “My Cart”, the shopping cart icon at the top right corner of the website, you can edit your cart details and proceed to check out. Once your payment has been made, you will receive a confirmation e-mail. The invoice will be attached with the confirmation email that you receive after you placed an order.

    We accept payments made by Visa, Master, American Express, PayPal. By placing an order, please confirm that the Credit/Debit card(s) used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to MOISELLE, we will not be liable for any delay or non-delivery. We take all reasonable care to make our site secure. All credit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Your details will be fully encrypted and only used to process card transactions which you have initiated. We aim to ensure that your shopping experience is enjoyable, safe, simple and secure.

    Once an order is placed, any shipping address changes is not allowed.

    Each order is packed in delivery box with a decent MOISELLE greeting card.

    We apologize that we are unable to modify or cancel your order once it is placed.

    We shall dispatch the products ordered within three (3) business days after the order of the products has been placed and accepted by us. We ship internationally except P.O. Boxes and China. You will be notified by email of the estimated delivery time for reference only. We will use our best endeavors to deliver products within the scheduled time but cannot guarantee. Upon arrival of the product(s), all orders require a signature on a receipt upon delivery.

    For shipping destinations and delivery fees, please click here.

    Our merchandise prices are exclusive of all taxes, duties and VAT at destinations. Customers are liable to pay for all import duties, customs fees, tax and VAT which may be levied by the destination countries. Customers, if required by the destination countries, are responsible to complete import customs formalities to release deliveries.

    Refund and exchange will be accepted within fourteen (14) days after the purchase was delivered. Please check heck your order and products before you use. For any discrepancies, please notify us within the prescribed time. We will refund the money or replace the product within fourteen (14) days upon your notice.

    Please note the below items are non-exchangeable & non-refundable due to hygiene concerns, brands, final clearance:
    1. Rosamund MOISELLE items
    2. Mask items
    3. Sales items

    For return, you need to inform us by email, then fill in a return form and send the product(s) to us together with the completed return form. Product(s) returned to MOISELLE must be unused with all MOISELLE tags and labels still attached. MOISELLE reserves the right to reject the return products and under such circumstances the products will be sent back to you.

    If the product is defective, a full refund will be made. We will make the reimbursement to you using the same means as your purchase method. The amount will be credited to the credit card account used by you, cash refund will not be available. The acceptance of the refund is the sole discretion of MOISELLE. Alternatively, if you choose to accept a replacement product, we will send you the replacement product within fourteen (14) days.

    We reserve our right to change this refund, return and exchange policy from time to time. If you have further queries, please feel free to contact our Customer Service Representatives at cs@moiselle.com.hk.