My Cart

Close

Delivery

Delivery

For single purchase upon HKD$8000 or above, we offer free shipping for a Hong Kong address. During free shipping promotion period, the delivery cost will be removed on the final payment page.

The summary below shows the available destination options and charges.

Destination

Delivery Cost (HKD$)

Delivery Lead Time

Australia

260

3-5 business days

Austria

330

3-5 business days

Brunei Darussalam

240

3-5 business days

Canada

315

3-5 business days

China

105

10-14 business days

Finland

325

3-5 business days

France

325

3-5 business days

Germany

325

3-5 business days

Hong Kong (local)

60

1-2 business day(s)

India

340

3-5 business days

Indonesia

245

3-5 business days

Israel

455

3-5 business days

Italy

325

3-5 business days

Japan

300

3-5 business days

Kuwait

870

3-5 business days

Luxembourg

325

3-5 business days

Macau

95

3-5 business days

Malaysia

220

3-5 business days

Netherlands

325

3-5 business days

New Zealand

260

3-5 business days

Poland

325

3-5 business days

Qatar

800

3-5 business days

Russian Federation

800

3-5 business days

Singapore

220

3-5 business days

South Korea

220

3-5 business days

Sweden

330

3-5 business days

Switzerland

325

3-5 business days

Taiwan

150

3-5 business days

Thailand

220

3-5 business days

United Arab Emirates (UAE)

410

3-5 business days

United Kingdom

320

3-5 business days

USA

320

3-5 business days

Vietnam

240

3-5 business days

  


We shall dispatch the products ordered within three (3) business days after the order of the products has been placed and accepted by us. We ship internationally except P.O. Boxes and China. The Purchaser will be notified by email of the estimated delivery time for reference only.  We will use our best endeavors to deliver products within the scheduled time but cannot guarantee.

Upon arrival of the product(s), all orders require a signature on a receipt upon delivery.                    

 

Insurance

MOISELLE insures each order through transit up until it is delivered. Once the products have been received by you, they will be held at your own risk and we will not be liable for their loss or damage.

 

Import Duties and Taxes

Our merchandise prices are exclusive of all taxes, duties and VAT at destinations. Customers are liable to pay for all import duties, customs fees, tax and VAT which may be levied by the destination countries. Customers, if required by the destination countries, are responsible to complete import customs formalities to release deliveries.

 

Refund, Return and Exchange

Refund and exchange will be accepted within fourteen (14) days after the purchase was delivered.

It is very important that you check your order and products before you use.  You must notify us any discrepancies from your order within the prescribed time. We will refund the money or replace the product within fourteen (14) days upon your notice.

Please note the below items are non-exchangeable & non-refundable due to hygiene concerns, brands, final clearance:

  1. Rosamund MOISELLE items
  2. Mask items
  3. Sales items

For return, you need to inform us by email, then fill in a return form and send the product(s) to us together with the completed return form. Product(s) returned to MOISELLE must be unused with all MOISELLE tags and labels still attached. MOISELLE reserves the right to reject the return products and under such circumstances the products will be sent back to you.

In the event that the product is defective, a full refund will be made. We will make the reimbursement to you using the same means as your purchase method. The amount will be credited to the credit card account used by you, cash refund will not be available. The acceptance of the refund is the sole discretion of MOISELLE. Alternatively, if you choose to accept a replacement product, we will send you the replacement product within fourteen (14) days.

If you are not satisfied about how we handle your refund, return and exchange, we want to hear about this, we aim to resolve matters amicably, you are welcome to contact customer service by sending an email to cs@moiselle.com.hk.

We reserve our right to change this refund, return and exchange policy from time to time.