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    Delivery

    Delivery

    For single purchase upon HKD$8000 or above, we offer free shipping for a Hong Kong address. During free shipping promotion period, the delivery cost will be removed on the final payment page.

    The summary below shows the available destination options and charges.

    Destination

    Delivery Cost (HKD$)

    Delivery Lead Time

    Australia

    260

    3-5 business days

    Austria

    330

    3-5 business days

    Brunei Darussalam

    240

    3-5 business days

    Canada

    315

    3-5 business days

    China

    105

    10-14 business days

    Finland

    325

    3-5 business days

    France

    325

    3-5 business days

    Germany

    325

    3-5 business days

    Hong Kong (local)

    60

    1-2 business day(s)

    India

    340

    3-5 business days

    Indonesia

    245

    3-5 business days

    Israel

    455

    3-5 business days

    Italy

    325

    3-5 business days

    Japan

    300

    3-5 business days

    Kuwait

    870

    3-5 business days

    Luxembourg

    325

    3-5 business days

    Macau

    95

    3-5 business days

    Malaysia

    220

    3-5 business days

    Netherlands

    325

    3-5 business days

    New Zealand

    260

    3-5 business days

    Poland

    325

    3-5 business days

    Qatar

    800

    3-5 business days

    Russian Federation

    800

    3-5 business days

    Singapore

    220

    3-5 business days

    South Korea

    220

    3-5 business days

    Sweden

    330

    3-5 business days

    Switzerland

    325

    3-5 business days

    Taiwan

    150

    3-5 business days

    Thailand

    220

    3-5 business days

    United Arab Emirates (UAE)

    410

    3-5 business days

    United Kingdom

    320

    3-5 business days

    USA

    320

    3-5 business days

    Vietnam

    240

    3-5 business days

      


    We shall dispatch the products ordered within three (3) business days after the order of the products has been placed and accepted by us. We ship internationally except P.O. Boxes and China. The Purchaser will be notified by email of the estimated delivery time for reference only.  We will use our best endeavors to deliver products within the scheduled time but cannot guarantee.

    Upon arrival of the product(s), all orders require a signature on a receipt upon delivery.                    

     

    Insurance

    MOISELLE insures each order through transit up until it is delivered. Once the products have been received by you, they will be held at your own risk and we will not be liable for their loss or damage.

     

    Import Duties and Taxes

    Our merchandise prices are exclusive of all taxes, duties and VAT at destinations. Customers are liable to pay for all import duties, customs fees, tax and VAT which may be levied by the destination countries. Customers, if required by the destination countries, are responsible to complete import customs formalities to release deliveries.

     

    Refund, Return and Exchange

    Refund and exchange will be accepted within fourteen (14) days after the purchase was delivered.

    It is very important that you check your order and products before you use.  You must notify us any discrepancies from your order within the prescribed time. We will refund the money or replace the product within fourteen (14) days upon your notice.

    Please note the below items are non-exchangeable & non-refundable due to hygiene concerns, brands, final clearance:

    1. Rosamund MOISELLE items
    2. Mask items
    3. Sales items

    For return, you need to inform us by email, then fill in a return form and send the product(s) to us together with the completed return form. Product(s) returned to MOISELLE must be unused with all MOISELLE tags and labels still attached. MOISELLE reserves the right to reject the return products and under such circumstances the products will be sent back to you.

    In the event that the product is defective, a full refund will be made. We will make the reimbursement to you using the same means as your purchase method. The amount will be credited to the credit card account used by you, cash refund will not be available. The acceptance of the refund is the sole discretion of MOISELLE. Alternatively, if you choose to accept a replacement product, we will send you the replacement product within fourteen (14) days.

    If you are not satisfied about how we handle your refund, return and exchange, we want to hear about this, we aim to resolve matters amicably, you are welcome to contact customer service by sending an email to cs@moiselle.com.hk.

    We reserve our right to change this refund, return and exchange policy from time to time.